Tess Oliveria

Tess is a dedicated and results-driven Customer Success Manager with over a decade of experience in the healthcare industry. Known for orchestrating seamless customer experiences, fostering enduring strategic partnerships, and driving measurable business outcomes. Adept at leveraging data and analytics to inform decision-making and streamline processes, with a keen focus on enhancing operational efficiency and product utilization. Skilled in stakeholder management, change facilitation, and driving programmatic, clinical, and technical adoption to achieve organizational objectives. 

Tess is recognized for spearheading the development of sustainable processes, comprehensive training modules, and strategic account plans that drive client retention and solution adoption. A proactive leader who excels in guiding multi-year customer delivery programs and generating tangible ROI benefits for clients. Passionate about leveraging cross-functional collaboration and strategic insights to deliver world-class customer success in dynamic healthcare environments.

Tess completed her Bachelor's of Arts from Western Washington University, Bellingham, Washington.   She also completed her Client Success Manager Certification.