Tess is a results-driven customer success leader with more than a decade of experience in the healthcare industry. She is known for smooth customer experiences, lasting strategic partnerships, and measurable business outcomes. She uses data and analytics to guide decisions and streamline processes, with a focus on operational efficiency and product use. She is skilled in stakeholder management, change facilitation, and driving programmatic, clinical, and technical adoption.
Tess is recognized for building sustainable processes, complete training modules, and strategic account plans that drive client retention and solution adoption. She leads multi-year customer delivery programs that produce tangible ROI for clients, and she values cross-functional collaboration and strategic insight in fast-moving healthcare environments.
Tess earned her Bachelor of Arts from Western Washington University in Bellingham, Washington. She also holds a Client Success Manager Certification.
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Not insurance. An employer-funded Health Reimbursement Arrangement. Savings figures are historical; results vary.